A fundamental part of BurnsleyTech’s success story is the importance we place on qualitative support. We are always working hard to ensure that our esteem customers continuously get superior value from their investment in our solution. We achieve this by enabling the following:
- Our solutions must be very robust, stable, and reasonably self-sustaining.
- Our Internal process has been designed to ensure that all issues that may arise from a customer are promptly addressed by a qualitative support team that is pro-active.
- Our team of technical support representatives constantly undergo routine training exercise to develop their competencies on our products and contemporary issues that may arise to prepare them to respond professionally and promptly.
We are fully aware of the importance our customers place on support, that is why we have built and commissioned a dedicated department that can be reached via a multi-channel customer support structure. You can always reach our technical support representatives through dedicated telephone hotlines (office telephone & out-of-office mobile), email or by directly reporting your challenges to our on-site Tech Support.
No complaint is too simple or complicated that we won’t be able to resolve promptly for your operations to run smoothly. In such a situation where your complaint cannot be immediately resolved, we will escalate the issue internally with our organisation and liaise with our foreign technical support team. This process has been designed to ensure that you regularly get feedback as we seek to resolve the issue.
You are welcome to visit our #TechSupport Office Space anytime, you are assured of world-class service delivery.